Returns Policy
RUBY WATKINS accepts returns on all full priced item(s) when returned in the mail within 7 days of receiving your order. We suggest all items are tried on as soon as they are received to ensure you are able to return item(s) within the return’s timeframe.
All item(s) purchased on SALE are final purchase and not eligible for refund or exchange, (unless deemed faulty).
IMPORTANT INFORMATION:
-Item(s) must be returned to us in perfect condition and must not be worn, altered, damaged or washed.
-Item(s) will not be accepted if they are marked, soiled, stained (including both makeup and fake tan), or any scent/ perfume on the fabric. Due to this please take great care when trying on garments.
-Please ensure all products are exactly how you received them including all tags still attached.
-Returns must include all original packaging including zip-lock product bag.
RUBY WATKINS reserves the right to reject returns that do not comply with any or all of these policies.
RETURNS PROCESS:
-Please email customer care at contact@rubywatkins.com and notify us of the return and if you wish to receive an exchange or refund. We will then generate a returns ID number which you will put on the returns form. Please note returns / exchanges will NOT be accepted without a generated ID number.
-Fill out the Returns Form provided in your order along with garment and original packaging.
-Item(s) must be returned via registered post or pre-paid bag with tracking number to ensure the safe delivery of items back to us. RUBY WATKINS will not be held responsible for any items lost in transit.
-RUBY WATKINS is not responsible for returned shipping costs.
REFUNDS (IF APPLICABLE):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
RETURN ADDRESS:
Att: RUBY WATKINS ONLINE
PO Box 468
Cottesloe / Western Australia / 6911
Australia
